At Beau Jardin, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. Return Eligibility

We accept returns within 30 days of the purchase date, provided the item meets the following conditions:

• Must be unused, in original packaging, and in resalable condition.
• Proof of purchase (order confirmation or receipt) is required.
• Items that are damaged due to misuse or wear and tear are not eligible for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Used or damaged products (unless defective upon arrival).
• Gift cards and promotional items.
• Final sale or clearance items.

3. How to Initiate a Return

To start a return, follow these steps:

1. Contact Us – Email [Insert Email] with your order details.
2. Receive Authorization – Our team will provide a return authorization and instructions.
3. Ship the Item – Package the item securely and send it to the provided return address. The customer is responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once we receive and inspect the returned item:

• Approved refunds will be processed within 5-7 business days.
• The refund will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

If you received a defective or damaged product, we will replace it free of charge. Contact us within 7 days of delivery for an exchange.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check with your bank or credit card provider.
• Processing times may vary depending on your payment method.

We appreciate your trust in Beau Jardin and strive to provide the best customer experience!